20 May 2005
    Kee & Co., Ltd
    34 Regent Street
    London, UK

    Dear Sirs:

    Our order No.250 of 6 May for upholstery materials has now been delivered.

    We have examined the shipment carefully and, to our great disappointment, find that they are not of the quality we ordered.

    The materials do not match the samples you sent us. The quality of some of them is so poor that we feel that a mistake has been made in making up the order.

    The goods do not match the requirements of our company. We have, therefore, no choice but to ask you to take the materials back and replace them with materials of the quality we ordered.
    We are very keen to resolve this matter amicably. If you can replace the materials, we are prepared to allow the agreed delivery time to run from the date you confirm that you can supply the correct materials.

    We look forward to your early reply.

    Yours faithfully,

    Tony Smith
    Chief Buyer

    --------------------------------------------------------------------------------

    ——先生:

    五月六日订购的第250号家具装饰定单现已运抵本公司。

    经查验后发现货物质素与商订的不相符合，本公司极感失望。

    该批货色与样本质素相差甚远，部分质量极之差劣，令人怀疑订购过程可能出现错误。

    由于货色与本公司要求不符，因此要求退货，并换回定单要求之货色。

    本公司诚意希望能友好地解决该问题。如贵公司接受上述安排，本公司准备待贵公司确定能供应合格货物起计算交货日期。

    敬希早日回覆。

    采购部主任
    托尼.斯密思谨上
    2005年5月20日