20 May 2005
    Kee & Co., Ltd
    34 Regent Street
    London, UK

    Dear Sirs:

    Thank you for your letter of 20 May regarding your order no.354 for 8 carpets manufactured to your client's design and specifications.

    We appreciate your problem. At the same time, we are sure that you can understand the difficulties we had in satisfying your client's complex specifications.

    Since the consignment is a special design, made to order for your client, we are unable to return it to our in inventory. Consequently, we cannot honour your request.

    Perhaps your client can find another use for these specially designed carpets.

    Thank you for giving us this opportunity to explain the situation.

    Yours faithfully,

    Tony Smith
    Chief Seller

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    ——先生:

    多谢五月二十日来信，提及第354号定单按照贵客户指定设计和规格制作的八条地毯。

    本公司诚意为贵公司效劳；同时亦希望贵公司谅解在切合贵客户复杂要求时所遇到的困难。

    由于该定单是专门订造的，所以恕难接受退货。

    贵客户或能就该批货物作另外的安排。

    上述事宜，还望谅察。

    销售部主任
    托尼.斯密思谨上
    2005年5月20日